Effective Date: August 12, 2026

Brand: Biora ("we," "us," or "our")

Website: biora.com

Welcome to Biora. Please review the following terms and conditions that govern your use of our website and the purchase of our products. By accessing this site or placing an order, you agree to be bound by these Terms & Conditions.

1. General Provisions

• Eligibility: By using this site, you represent that you are at least the age of majority in your state, province, or country of residence.

• Modifications: We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for changes.

2. Products & Formulations

• Botanical Integrity: Biora hand creams are formulated using organic, plant-based ingredients, with a core base of broadleaf plantain extract. Because our products utilize natural botanicals, subtle variations in scent, texture, or color may occur between batches. These natural variations do not affect product efficacy or quality.

• Usage Disclaimer: Our products are designed for external cosmetic use only. While formulated for gentle performance, we recommend reviewing our ingredient list for personal allergens and conducting a patch test prior to full application.

• Product Availability: All products are subject to availability. We reserve the right to limit the sales or quantities of any item to any person, geographic region, or jurisdiction.

3. Orders & Pricing

• Pricing: All prices listed on the site are in USD (or local currency equivalent) and are subject to change without notice. Prices do not include applicable taxes or shipping charges, which are calculated at checkout.

• Direct Checkout: Biora processes orders individually via direct product checkout links. Each asset or product purchase is processed as an independent transaction.

• Order Acceptance: We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product descriptions, or suspected fraudulent transactions.

4. Shipping, Delivery & Packaging

• Eco-Conscious Packaging: Biora products are packaged in recyclable aluminum tubes and sustainable shipping materials.

• Fulfillment: Orders are processed within 1–3 business days. Tracking details are provided upon dispatch.

• International & Local Shipping: Shipping times and carrier rates vary by destination. Biora is not responsible for customs duties, import tariffs, or carrier delays beyond our reasonable control.

5. Returns, Refunds & Cancellations

• Return Window: Unopened, unused items in their original packaging may be returned within 14 days of delivery for a refund or store credit.

• Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence so we can send a replacement promptly.

• Return Process: Return shipping costs for non-damaged items are the responsibility of the customer unless otherwise required by applicable consumer law.

6. Intellectual Property

• All content on this website—including product names, descriptions, images, logos, copy, and visual design—is the exclusive intellectual property of Biora. Unauthorized reproduction, distribution, or commercial use of any site materials is strictly prohibited.

7. Limitation of Liability

• To the maximum extent permitted by law, Biora shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

8. Contact Information

For inquiries regarding our Terms & Conditions, orders, or product details, please reach out via our contact page or email support@biora.com.